Customer Engagement Specialist

2 weeks ago

New York, New York, United States Spectrum Services Full time

POSITION OVERVIEW:

  • Our sales professionals receive a competitive hourly wage starting at $20.00, complemented by attractive commissions and incentives, aiming for targeted earnings of $25.40 per hour or approximately $52,832 annually. High achievers in this position can earn up to $65,000. Additional benefits may include complimentary internet, television, and phone services (subject to restrictions).
  • This is a full-time role suitable for entry to mid-level candidates, concentrating on wireless, television, and internet services within the communications and entertainment technology sector. Opportunities for advancement and substantial commission potential are available.
  • Our Retail Sales Associates are organized, tech-savvy communicators with a competitive edge, eager to learn and develop. They thrive in a dynamic retail sales environment and ideally possess experience in wireless sales.

ABOUT SPECTRUM SERVICES:

Spectrum Services is recognized as one of the fastest-growing providers of television, internet, and voice services in the United States. Our team comprises a diverse group of dedicated individuals committed to mutual growth, as helping everyone achieve their full potential is central to our mission.

Our comprehensive training program, competitive base salary, and generous commission structure lay the groundwork for your success in sales. Achieving and surpassing sales targets while delivering exceptional service to our customers creates a win-win scenario.

COMMITMENT TO GROWTH:

Whether you are new to this career path or an experienced sales professional, we have a clear roadmap for your journey. With ample support from peers and leadership, our fully funded training programs transform new Retail Sales Associates into adept professionals. We equip you with knowledge about Spectrum's full range of products and those of our competitors within about a month, covering telephone, data, wireless, and video services. As products evolve, so will your knowledge, enabling you to effectively inform customers.

A CLEAR PATH TO ADVANCEMENT:

We believe that the best leaders are those who have walked the same path. Many of our managers began their careers as Retail Sales Associates, demonstrating that career progression is a tangible and attainable goal. Regular coaching sessions and peer mentoring ensure you feel supported and have the resources necessary for success. Begin your journey with a Fortune 100 company and discover how far you can advance.

EXPECTATIONS:

  • Achieve or surpass monthly sales targets, particularly in wireless sales.
  • Provide an exceptional customer experience.
  • Engage and educate customers through product demonstrations.
  • Collaborate effectively with team members.
  • Maintain a comprehensive understanding of all television, internet, and wireless products, pricing plans, promotions, and service features for Spectrum and our competitors.

REQUIREMENTS:

  • Ability to thrive in a fast-paced team environment.
  • Proficient in reading, writing, and speaking English to communicate effectively with colleagues, customers, and suppliers.
  • Ability to lift up to 35 lbs.
  • Willingness to stand for extended periods.
  • Compliance with uniform requirements.
  • High School Diploma or equivalent.

PREFERRED QUALIFICATIONS:

  • Sales experience ranging from 1 to 5 years.
  • Familiarity with the latest technology and devices.
  • Experience in commissioned sales.
  • Background in retail or wireless sales.
  • Possession of a valid driver's license.

At Spectrum Services, employees are not just filling positions; they are building careers. We offer a comprehensive compensation and benefits package that recognizes employees for their contributions, supports their overall well-being, and delivers genuine value throughout their careers.

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