Retail Customer Service Representative

4 weeks ago


Dubuque, Iowa, United States Access Dubuque Full time

Job Overview

We are seeking a highly skilled and customer-focused individual to join our retail team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, resolving customer complaints, and maintaining a positive and welcoming store environment.

Key Responsibilities

  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Work effectively as part of a team to achieve sales and customer service goals
  • Maintain a clean and organized store environment, adhering to company standards and policies
  • Process transactions accurately and efficiently, handling customer payments and returns
  • Participate in ongoing training and development to improve customer service skills and product knowledge

Requirements

  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system
  • Ability to stand for prolonged periods, lift up to 50 pounds, and move freely throughout the store
  • Availability to work a variety of shifts, including mornings, afternoons, and weekends

What We Offer

  • A competitive hourly rate and opportunities for advancement
  • A comprehensive training program to develop your customer service and sales skills
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration
  • A variety of benefits, including paid time off and holidays


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