Customer Service Representative

1 month ago


Dubuque, Iowa, United States Flexsteel Full time
Job Summary

We are seeking a highly skilled Customer Care Specialist to join our team at Flexsteel. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Act as the voice of the customer, communicating customer needs and expectations within Flexsteel.
  • Work independently within established procedures, requiring minimal escalation.
  • Respond timely to customer inquiries via email, phone, and chat.
  • Coordinate and communicate effective resolution for unique, complex scenarios.
  • Diagnose and resolve product concerns both inside and outside of the warranty period.
  • Support order management requirements received via email, EDI, and customer portals.
  • Capture appropriate information in a customer relationship management (CRM) application.
Qualifications

We are looking for a team player who is detail-oriented and has a strong educational background. A bachelor's degree or higher is preferred.

Flexsteel is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran or disability status.



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