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Customer Service Representative

1 month ago

Dubuque, Iowa, United States Cottingham & Butler Full time

Job Description

Cottingham and Butler's Health and Wellness division is dedicated to reducing medical costs while increasing employee engagement and productivity. As a Customer Service Representative, you will play a crucial role in supporting participants through our wellness program and addressing any inquiries or concerns related to our initiatives.

Key Responsibilities:

  • Provide exceptional customer service through phone, email, and chat
  • Assist with tasks such as processing Physician's Screening Forms, participant outreaches, and special projects
  • Offer feedback and present solutions to improve efficiencies and the participant experience
  • Support advocacy services to help members understand and utilize their benefits effectively

Requirements:

  • Positive, team-oriented, solution-focused, highly organized, and even-keel individual

About Cottingham and Butler's Health and Wellness Division

We focus on providing onsite biometric screenings, engaging participants through technology and programming, educating participants with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs.