Customer Service Representative

4 weeks ago

Dubuque, Iowa, United States Trinity Health Full time
Job Summary:

As a Customer Service Representative at Trinity Health, you will play a vital role in providing exceptional patient care and support to our rehabilitation department. You will work closely with our therapy staff to assist with routine patient care activities, ensuring the highest level of care and comfort for our patients.

Key Responsibilities:
  • Assist therapy staff with patient care activities, including transferring, toileting, and management of medical equipment.
  • Communicate effectively with patients, families, and staff to ensure seamless care coordination.
  • Maintain accurate records and complete necessary paperwork.
  • Participate in ongoing education and training to enhance skills and knowledge.

Requirements:
  • High school diploma or equivalent required.
  • Previous patient care experience preferred.
  • Basic computer skills and knowledge of medical terminology.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

About Trinity Health:

Trinity Health is a leading healthcare system dedicated to providing compassionate, high-quality care to our communities. We are committed to fostering a culture of respect, empathy, and excellence in all that we do.

Our Mission:

We, Trinity Health, serve together in the spirit of the gospel, as a compassionate and transforming healing presence within our communities.

Our Core Values:
  • Reverence
  • Commitment to Those Who are Poor
  • Safety
  • Justice
  • Stewardship
  • Integrity

Our Vision:

We will be the most trusted health partner for life.

Our Actions:

As a Trinity Health colleague, I will:
  • Listen to understand.
  • Learn continuously.
  • Keep it simple.
  • Create solutions.
  • Deliver outstanding service.
  • Own and speak up for safety.
  • Expect, embrace, and initiate change.
  • Demonstrate exceptional teamwork.
  • Trust and assume good intentions.
  • Hold myself and others accountable for results.
  • Communicate directly with respect and honesty.
  • Serve every person with empathy, dignity, and compassion.
  • Champion diversity, equity, and inclusion.

Our Promise:

We Listen. We Partner. We Make it Easy.

MercyOne Dubuque Medical Center and all its affiliates are proud to be equal opportunity employers. We do not discriminate on the basis of race, gender, religion, physical disability, or any other classification protected under local, state, or federal law.

Our Commitment to Diversity and Inclusion:

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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