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Shelter Support Specialist

2 months ago

Seattle, Washington, United States The Salvation Army Full time

Shelter Monitor

Location: Seattle, WA | Schedule: Tuesday-Saturday, 2:00pm-10:30pm

Status: Full-Time/Non-Exempt | Pay: $

Join a dedicated team committed to providing compassion, dignity, and sustainable opportunities for individuals in need within the community.

The Salvation Army stands as a beacon of hope and support, with a presence in every major city across the United States and over 120 countries worldwide. Our mission is to create a robust network of local offices that deliver essential resources, including food and shelter, to those in need. We are looking for individuals who are passionate about making a difference and who continuously seek innovative ways to enhance our services.

The Salvation Army is currently in search of Shelter Monitors to assist and support shelter residents in King County. This position plays a crucial role in aiding individuals facing immediate challenges and managing crisis and inquiry calls by providing vital support, information, and referrals to those seeking assistance with food, shelter, and other resources.

Duties & Responsibilities

  • Manage crisis and inquiry calls, delivering support, information, and referrals to social services.
  • Ensure a secure environment for residents by providing assistance and enforcing facility regulations.
  • Conduct regular inspections to identify and mitigate hazards, inappropriate conduct, or necessary repairs.
  • Respond to emergencies, taking independent action within established policy guidelines.
  • Provide crisis intervention and security measures, including notifying authorities when necessary.
  • Oversee client intake and departure processes in accordance with departmental policies.
  • Guide, support, and supervise clients effectively.
  • Assist in the training of new staff and volunteers.
  • Collaborate with colleagues and represent programs to community agencies with respect.

Education & Experience

  • High School Diploma or GED.
  • At least 6 months of experience in public contact or customer service.
  • Experience in social service shelters or residential settings is preferred.
  • Washington State Driver's License is preferred.

The details in this job description reflect the general nature and level of work performed by employees in this classification. It is not intended to be a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this role. Management reserves the right to add, revise, or remove information in this description.

Benefits: Full-time positions come with a generous benefits package, including paid holidays, vacation time, sick leave, and medical, vision, and dental insurance.

Health Insurance: Low bi-weekly premiums for employee-only coverage, with options for family coverage at an additional cost.

Life and Voluntary Options: Employer-paid life insurance is provided, along with voluntary supplemental life and disability plans.

Retirement Plans: Employer-funded pension plans with a voluntary 403(b) option available.

Parental Leave: 40 hours of paid leave for qualifying events.

Sick Leave: 12 days of sick leave annually, accruing from day one.

Paid Vacation: Two weeks annually for non-exempt positions, with accrued vacation eligible for use after six months of service.

Paid Holidays: 13 designated holidays plus one floating holiday each year.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. The Salvation Army is committed to providing reasonable accommodations for qualified job applicants and employees with disabilities to ensure equal access to all employment opportunities and benefits as required by the Americans with Disabilities Act.

The Salvation Army is an international movement, an evangelical part of the universal Christian Church, motivated by the love of God to meet human needs in His name without discrimination.

Compliance with COVID-19 Safety Measures: The Salvation Army will adhere to all governmental orders and contractual obligations regarding COVID-19 safety measures, including potential vaccination requirements. Requests for exemptions will be considered on religious or medical grounds.