Shelter Operations Manager

2 months ago

Seattle, Washington, United States Low Income Housing Institute Full time
Job Summary

We are seeking a highly skilled and experienced Shelter Operations Manager to join our team at the Low Income Housing Institute. The successful candidate will be responsible for overseeing the day-to-day operations of our shelter, ensuring a safe and supportive environment for our clients.

Key Responsibilities
  • Staff Support and Supervision
    • Hire, supervise, and train staff, volunteers, interns, and interface with vendors, contractors, consultants, and community members.
    • Complete staff evaluations that address performance concerns, set goals with clear performance expectations.
    • Troubleshoot client issues, refer issues as appropriate to management, and work in a team approach to determine the best course of action.
  • Program Management and Coordination
    • Provide an on-site presence, monitoring the shelter and surrounding areas. Coordinate activities, staffing, and maintenance of the community and dining spaces, the yard, and tiny houses. Ensure safety and well-being of the clients.
    • Enforce rules and guest policy.
    • Assist clients/participants in completing move-in and move-out paperwork.
    • Monitor individuals entering and exiting the property. Maintain logs and complete incident reports.
    • Provide outreach and information to neighborhood organizations, clients, and the Community Advisory Committee.
    • Monitor activities and appearance, and perform light-maintenance and janitorial of all common areas, entry, kitchen, community space, bathrooms, grounds, and the perimeter of the site.
    • Assist in preparing vacant units, including light maintenance, cleaning, and coordinating with vendors in a timely manner.
    • Maintain inventory of basic supplies and assist in ordering supplies.
    • Respond to clients' concerns and questions regarding the program.
    • Respond to emergencies on site, being on-call with a cell phone and performing grounds checks. Call 911 in case of emergencies such as fire or injuries. Alert LIHI staff and management of incidents, safety concerns, and other related issues.
    • Work with other staff members, community groups, government entities, volunteers, and future clients on community notification, tours, and community outreach.
    • Obtain and respond to input and feedback from clients, oversee inspection and upkeep of units and other structures, and evaluate habitability and quality of life.
    • Organize training for staff and clients on domestic violence, mental health, hoarding, self-help, and other areas.
    • Perform other responsibilities as assigned.
    Qualifications
    • Two years' experience working in the property management or human services field.
    • Experience providing services to low-income and/or homeless men and women.
    • Demonstrated ability to work with people with sensitivity to cultural, racial, gender, mental health, and class issues, and a demonstrated commitment to low-income communities.
    • One year experience working on leading a program or project with staff and volunteers.
    • Ability to effectively supervise staff, interns, and volunteers, and to work with confidential, sensitive information (physical, electronic, and verbal) and maintain confidentiality.
    • Ability to work in a fast-paced, fairly independent, and autonomous work environment. Must be a self-starter, highly organized, able to prioritize, multi-task, meet deadlines, and follow up.
    • Must have exceptional problem-solving skills, be able to resolve conflicts, and ability to work effectively with difficult people.
    • Proficient in Microsoft Office, PowerPoint, and Excel spreadsheet programs. Previous experience with record keeping and report preparation.
    • Proven ability to work with minimal supervision.
    • Must possess a strong sense of ethics, professional boundaries, and an inviting demeanor. Respect for homeless people, diplomacy/tact, and an optimistic approach are essential. The person in this position must be able to tolerate and welcome differences of opinion and have an appreciation for diversity.
    • Excellent communication skills.
    • Must have a valid driver's license and working vehicle.
    • Must pass a criminal background check and drug screening test.
    About Us

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing; developing innovative solutions to homelessness; advocating for housing justice; providing supportive services; and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units, including rental housing, permanent supportive housing, and transitional housing. The populations served include: families, singles, seniors, veterans, young adults, immigrants, low-wage workers, and people living with physical and mental disabilities. LIHI is one of the largest nonprofit housing organizations in the state. Our properties are located in Seattle, King County, and five adjacent counties. LIHI is a national leader in sponsoring tiny house villages as a crisis solution to homelessness. Annually, the tiny house villages and shelters serve 2,000 homeless people, and our hygiene programs serve over 8,000 homeless people. LIHI is a BIPOC organization committed to anti-displacement, equitable development, and racial justice. LIHI staff is collaborative, dynamic, and dedicated to taking bold steps in ending homelessness and creating supportive communities for people to thrive.

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