Shelter Operations Assistant

3 weeks ago


Seattle, Washington, United States Low Income Housing Institute Full time
Job Summary

We are seeking a highly motivated and compassionate individual to join our team as a Shelter Monitor at the Low Income Housing Institute. As a Shelter Monitor, you will play a critical role in maintaining a safe and supportive environment for our program participants.

Key Responsibilities
  • Foster a safe, clean, and peaceful environment in the shelter.
  • Assist clients/participants in completing move-in and move-out paperwork and monitor individuals entering and exiting the shelter.
  • Provide outreach and information to neighborhood residents, handle donations, and provide an on-site presence in the shelter.
  • Monitor activities, safety, security, and cleanliness in the shelter and serve on a team providing 24/7 staffing.
  • Perform light-maintenance and janitorial tasks in common areas, entry, kitchen, community space, bathrooms, grounds, and the perimeter of the shelter.
  • Assist in setting up shelter meetings and assign daily and weekly duties to be performed by program participants.
  • Prepare vacant units, including light maintenance, cleaning, and coordinating with vendors in a timely manner.
  • Respond to program participants' concerns and questions and provide information and feedback to the Case Manager and Shelter Operations Manager on ongoing operations and the welfare of program participants.
  • Respond to emergencies, being on-call with a cell phone, and performing grounds checks. Call 911 in case of emergencies such as fire or injuries and alert LIHI staff and management of incidents, safety concerns, and other related issues.
Requirements
  • Proven ability to work with minimal supervision.
  • One year maintenance, customer service, and/or management experience.
  • Demonstrated ability to work with people with sensitivity to cultural, racial, gender, mental health, and class issues, and a demonstrated commitment to low-income housing and ending homelessness.
  • Experience working with low-income people.
  • Excellent problem-solving and conflict resolution skills.
  • Excellent communication skills.
  • Must pass criminal background checks and drug screening tests.
About Us

The Low Income Housing Institute (LIHI) has a 30-year history and track record of owning and managing low-income housing, developing innovative solutions to homelessness, advocating for housing justice, providing supportive services, and operating hygiene services for homeless people at our Urban Rest Stops. LIHI staff have developed over 5,000 affordable housing units and manages over 3,000 units, including rental housing, permanent supportive housing, and transitional housing.



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