Shelter Support Staff

1 month ago

Seattle, Washington, United States Salvation Army Full time
Job Summary

The Shelter Support Staff plays a vital role in providing compassionate care and support to individuals in need. As a member of our team, you will be responsible for conducting client interviews, processing guest intake data, and conducting security rounds. You will work closely with participants of the King County Shelter Program to provide basic needs, services, and de-escalate negative client interactions.

Key Responsibilities
  • Respond to crisis and inquiry telephone calls, providing support, information, and referrals to other appropriate social services.
  • Provide assistance to residents to ensure a safe environment, including compliance with rules and regulations.
  • Conduct periodic walking inspections of all areas of the facility to identify and initiate appropriate action on hazards, inappropriate behavior, needed repairs, or other notable conditions.
  • Respond to emergency situations, making independent decisions within policy guidelines.
  • Provide crisis intervention and institute security procedures as needed.
  • Conduct client intakes and departure processes, as required by department policy.
  • Provide orientation, support, and supervision to new staff, volunteers, and participants.
  • Work cooperatively with other Salvation Army staff and community agencies to achieve program goals.
  • Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
  • Participate in staff training and development opportunities to enhance skills and knowledge.
  • Maintain case records and required forms and reports in prescribed formats.
  • Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
  • Prepare water, coffee, snacks for guests, as assigned.
  • Perform general cleaning duties, including mopping, sweeping, and wiping down facilities, as assigned.
  • Work with Janitorial staff as assigned.
  • Perform other duties as requested.
Requirements
  • High School Diploma or GED.
  • Minimum of 6 months experience in public contact/customer service.
  • Experience in social service shelter/residential settings preferred.
  • WA Driver's License preferred.
Benefits

The Salvation Army offers a generous benefits package, including paid holidays, vacation time, sick time, and medical, vision, and dental insurance. We also offer a retirement plan, parental leave, and sick leave.

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