IBM Sterling OMS Support Specialist

4 days ago


Framingham, Massachusetts, United States Randstad Full time

**Job Title:** IBM Sterling OMS Support Specialist

Location: Framingham, Massachusetts

Job Type: Contract

Salary: $40 - 48 per hour

We are seeking an experienced Sterling OMS Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical support and guidance to customers using IBM Sterling OMS.

About the Role:

  • Provide technical support and guidance to customers using IBM Sterling OMS
  • Work closely with other technology teams such as Development, Vendors, Infrastructure, and software support teams

Requirements:

  • Minimum 6 years of experience in Sterling OMS and Microservices
  • Excellent oral and written communication skills
  • Ability to multitask in a fast-paced environment
  • Good understanding of software development lifecycle
  • Experience working in Onsite Offshore models, particularly supporting US business lines
  • Experience in incident management, understanding of ticket workflows, and use of escalation


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