Sterling OMS Support and Development Professional
3 weeks ago
**Sterling OMS Support and Development Professional
Job Description:
We are seeking an experienced Sterling OMS Support and Development Professional to join our team. As a key member of our support team, you will be responsible for providing technical support and guidance to customers using IBM Sterling OMS.
About the Role:
- Provide technical support and guidance to customers using IBM Sterling OMS
- Work closely with other technology teams such as Development, Vendors, Infrastructure, and software support teams
Skills and Qualifications:
- Minimum 6 years of experience in Sterling OMS and Microservices
- Excellent oral and written communication skills
- Ability to multitask in a fast-paced environment
- Good understanding of software development lifecycle
- Experience working in Onsite Offshore models, particularly supporting US business lines
- Experience in incident management, understanding of ticket workflows, and use of escalation
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