Family Shelter Support Specialist
21 hours ago
SUMMARY
The Family Shelter Support Specialist will provide coverage on weekend days/eves, ensuring the overall functioning of the shelter during shift. This role involves monitoring adherence to shelter rules and routines by residents, maintaining security and safety of the shelter.
Responsibilities:
- Ensure the safety and security of the shelter.
- Respond calmly and effectively in emergency situations.
- Monitor chores, curfews, and household rules and routines.
- Set limits, de-escalate disruptive situations, and give warnings as needed.
- Document daily activities in the logs.
- Offer support to residents.
- Attend staff meetings, group trainings, and supervisions as needed.
- Accept donations and oversee volunteer activities.
- Uphold confidentiality.
- Manage phone calls and door access.
- Maintain housekeeping supplies.
- Communicate with maintenance teams.
- Perform minor housekeeping tasks, including cleaning and preparing rooms for new families.
- Engage clients by understanding and addressing their needs.
- Effective communication with clients and staff is essential.
- Maintain confidentiality of client, employee, and agency information.
- Ensure compliance with program/department, agency, and/or funder requirements.
- Other duties as assigned.
Requirements:
- High School Diploma or equivalent required.
- Sensitivity to low-income families of diverse backgrounds is necessary.
- Ability to work independently.
- Bilingual skills are strongly preferred.
- Good oral and written communication skills.
- A valid driver's license and reliable transportation are required.
Organizational Relationship:
- This role directly reports to the Program Director.
- Indirectly reports to the Component Director.
Physical Requirements:
- Ability to ascend and descend stairs.
- Ability to lift a minimum of 25 pounds.
Estimated Salary:$45,000 - $50,000 per year, based on experience and location.
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