Community Health Advocate

8 hours ago

Pittsburgh, Pennsylvania, United States Metro Community Health Center Full time
Job Title: Community Resource Coordinator

Job Summary:

The Community Resource Coordinator will play a vital role in facilitating the mission of Metro Community Health Center to ensure the delivery of quality patient care and coordination of supportive/enabling services external of the health center. This experienced health advocate will be responsible for outreach, engagement, education, non-clinical behavioral/mental health intervention, and general supportive coaching activities targeted to eligible populations at MCHC.

Key Responsibilities:

  • Support the goals and objectives of MCHC's strategic plan by complying with all required documentation, reporting, and implementation protocols
  • Communicate with MCHC's care coordinators, other care team members, and providers as necessary
  • Refer to MCHC Mental Health Program Coordinator for ongoing care management and coordination outside of the Community Resource Coordinator scope of practice
  • Maintain patient confidentiality and follows security protocols at all times
  • Help individuals to understand benefits of choosing healthy lifestyle habits, provides behavioral change support, and assists with goal setting and action planning
  • Serve as an advocate who actively engages individuals to reduce targeted gaps in care
  • Serve as a resource, linking eligible patients to resources and services available in the community including but not limited to transportation and social support groups
  • Support care coordinators/primary care team in monitoring and evaluating patients' needs, including prevention, and behavioral health treatment; care transitions; and social and community service needs
  • Attend staff and other supervisory meetings
  • Document all program related activities in the designated system/database
  • Use problem-solving skills to serve the health center's patient population
  • Use computers for accessing electronic health records for data retrieval, data entry, charting updates, etc.
  • Effectively communicate using excellent verbal, non-verbal, and written communication skills
  • Regular attendance in accordance with schedule
  • HIPAA Compliance
  • Ensure all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards, as well as policies and procedures
  • Ensure that regulatory (HRSA, VFC, OSHA, CLIA) Standards are maintained according to policies and procedure
  • Perform miscellaneous job-related duties as assigned

Qualifications:

To perform this job successfully, individual must have experience working at the community level and have strong knowledge of the social determinants of health. Individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

High School Diploma or its equivalent

Minimum of 5 years' experience in a case management/social services profession

Language Skills:

Written and oral fluency in English required

Teamwork:

Ability to create and maintain effective, collaborative, working relationships with peers, colleagues, management, and community partners in meeting the goals and objectives of the organization and the project.

Reasoning Ability:

Independent judgment concerning day to day work tasks (i.e. prioritization of tasks, managing work schedule, consistent and timely follow through and follow-up). Must possess sound decision making and problem-solving abilities.

Computer Skills:

Microsoft Office software basic skills

Required Credentials:

At least eighteen (18) years of age

Criminal clearances (Act 33 and 34 clearances, specific State and child clearances)

Valid driver's license

Must be able and willing to work flexible hours, when needed

Must have reliable and consistent transportation

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit; use hands to manipulate objects, tools or controls; reach with hands and arms; and talk and hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Other physical demands required for this position include the following:

Sit for prolonged periods of time

Accompany individuals to health appointments, as requested and when possible

Stand and/or talk for prolonged periods during formal presentations/trainings/meetings

Ability to work flexible hours with occasional holiday and weekend work may be required

Work Environment:

Able to work in a team environment

Must travel to the homes and some external appointments (when appropriate) of program participants

May be required to share workspace with other staff

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