Patient Access Coordinator

7 days ago


Plymouth, North Carolina, United States Affinity Health Partners LLC Full time
Job Summary:

The Patient Access Coordinator is a vital role at Affinity Health Partners LLC, serving as the first point of contact for patients and creating a lasting impression of our organization's services. This position is responsible for guiding patients through the admissions process, ensuring seamless communication, and providing exceptional customer service.

Key Responsibilities:
  • Screen patients for eligibility and prepare patient information for clinical staff
  • Answer patient questions and provide clear, concise information
  • Process co-payments from patients and maintain accurate records
  • Update patient files and appointment information accurately
  • Communicate essential details to other medical care staff
Requirements:

To succeed in this role, you will need:

  • Excellent verbal and written communication skills
  • Strong customer service skills for dealing with patients
  • Strong organizational skills to keep patient information confidential and organized
  • Ability to juggle and prioritize multiple responsibilities and handle interruptions
  • Understanding of the importance of confidentiality
  • Compassion to help patients and caregivers in difficult situations
  • Experience with electronic health records (EHRs)
  • Knowledge of insurance benefits
  • 2+ years of experience working as a patient access representative
Physical Requirements:

This role requires prolonged periods of sitting at a desk and working on a computer. You must be able to lift up to 15 pounds at times.



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