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Patient Care Coordinator

2 months ago

Plymouth, United States Heron Ridge Associates Full time
Patient Care Coordinator

We don't just have a mission statement...we have a mission.

At Heron Ridge Associates, our commitment to optimal mental health and steadfast support isn't just for our clients; it extends to every team member.

Heron Ridge Associates is a premier outpatient private practice that offers mental health and chemical dependency programs with five convenient locations in Ann Arbor, Ann Arbor Arlington, Bingham Farms, Brighton, and Plymouth. We seek a Full-Time, In-Person, Patient Care Coordinator to join our outstanding team at our Plymouth, MI location.

The Patient Care Coordinator will be responsible for a clinic site's effective and efficient daily operations, including office supervision.

Schedule: Monday - Friday, 9:00 am - 5:30 pm

Compensation: The pay range for this position is $16.00 to $18.00 per hour. Pay is based on several factors, including but not limited to education, work experience, licensure/certifications, etc.

Requirements:
  • High School graduate: advanced college business coursework preferred
  • Five years of office background with increasing levels of responsibility in Behavioral Healthcare or a similar setting; general knowledge of outpatient behavioral healthcare systems
  • Comfortable on computers (EMR experience preferred)
  • Good customer relations and communication skills
  • Must be well-organized and detail-oriented
Job Responsibilities:
  • The ability to speak clearly in sentences in standard English on a one-to-one basis using appropriate vocabulary and grammar to obtain and explain information
  • The ability to read and write English text to communicate information clearly and legibly using software applications
  • Ability to write clear and concise reports and memoranda
  • Ability to compute rates and percentages and make changes
  • Ability to analyze information in a patient account to identify relationships and formulate logical conclusions
  • Ability to establish and maintain cooperative working relationships with patients, co-workers, professional staff, supervisors, and the public
  • Ability to maintain equanimity in the face of resistance or contrary opinions
  • Ability to persuade others to accept a specific opinion or action
  • Ability to perform with frequent interruptions and distractions; prioritize assignments; and complete heavy workloads within established periods
  • Analyze information, problems, situations, practices, or procedures to define the problem or objective
  • Act when answers to a problem are not readily apparent in equivocal circumstances
  • Make appropriate job decisions by following standard office policies and thinking through the consequences of a decision before making it
  • Recognize an emergency and take appropriate action
  • Knowledge of federal/state affirmative action and equal employment laws/regulations sufficient to implement personnel policies
  • Encourage individuals; establish rapport and gain the trust of others; listen perceptively and convey awareness
  • Interact diplomatically with the public
  • Organize material and information to optimize efficiency and minimize duplication of effort
Physical Demands:
  • Must be able to sit for extended periods, at least 75% of the day
  • Must see well enough to read computer screens and written material
  • Must hear well enough to communicate with others in person and on the telephone
  • Must be able to move about the department, including daily bending and stooping
  • Must occasionally lift 40 pounds (