On-Site IT Support

1 week ago


Wichita, Kansas, United States Ribbit Computers Full time
Job Overview

Company Overview:
Ribbit Computers has been committed to delivering exceptional customer service and computer repair solutions since its inception in December 2004. Our team of experts is proficient in addressing a wide range of technical issues across various devices, ensuring that your technology operates smoothly.

Role Summary:
As an On-Site Technician, you will be responsible for traveling to client locations to diagnose and resolve technical issues, as well as to deliver and set up equipment. Your role will involve collaborating with customers to troubleshoot problems, documenting all actions taken, and configuring new systems to meet their needs.

Key Responsibilities:

  • Visit customer sites to troubleshoot and resolve technical issues.
  • Document all interactions and resolutions for future reference.
  • Set up and configure new computer systems for clients.
  • Maintain updated technical documentation regarding client environments and configurations.
  • Assist on the sales floor or in the workshop when not on-site, which may include manual labor such as lifting equipment.

Qualifications:

  • Excellent written and verbal communication skills.
  • Ability to build and maintain professional relationships with clients and colleagues.
  • Capable of managing stressful situations with a positive attitude.
  • Proficient in troubleshooting various operating systems including Windows (8, 10, 11), Mac OS X, and software applications like Office 365, QuickBooks, and Quicken.
  • Strong organizational skills with the ability to handle multiple tasks simultaneously.
  • Self-motivated and able to work both independently and as part of a team.
  • Effective planning and prioritization skills to meet objectives.

Additional Information:
A minimum of one year of experience in an IT-related role or a combination of education and experience that demonstrates the ability to perform the essential duties of this position.



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