Customer Support Associate
2 weeks ago
Lavelle Industries
Customer Service Representative
Location: Burlington, WI
About Us: Lavelle Industries is a prominent player in the plumbing sector, renowned for producing high-quality rubber components. We are currently seeking a Customer Service Representative to join our dedicated team.
Role Overview: This position is essential for fostering and nurturing customer relationships. Our Customer Service Representatives are adept at managing details and ensuring an exceptional experience for our clientele. Your contributions will be vital in reinforcing Lavelle's reputation as a leader in the plumbing industry.
Key Responsibilities:
- Engage with both internal and external customers, providing clear communication and thorough follow-up.
- Investigate and resolve customer-specific inquiries while identifying opportunities for process enhancements.
- Maintain accurate customer records and conduct in-depth analyses to promote long-term satisfaction.
Qualifications:
- An Associate's Degree and a minimum of 2 years of experience in customer service across any industry.
- Proficiency in Microsoft Office applications, particularly Word, Outlook, and Excel.
- A strong interest in becoming knowledgeable about plumbing repairs and our product offerings.
What We Offer: At Lavelle Industries, we prioritize continuous learning, proactive problem-solving, and employee development. We provide a competitive salary and benefits package, which includes an on-site health clinic, flexible work schedules, casual dress options, and paid time off.
Equal Opportunity Employer: We are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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