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Technical Support Specialist

2 months ago

Wichita, Kansas, United States LanceSoft Full time

Job Summary:

LanceSoft is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Conduct technical and administrative support activities for service operations and delivery.
  • Process incoming orders, inquiries, and requests regarding products and services.
  • Manage and file client information in our information system.
  • Provide remote and on-site support to customers and resolve issues in a timely manner.
  • Collaborate with clients and sales representatives to clarify orders and issues.
  • Participate in investigating and resolving commercial and technical problems.
  • Provide pre- and post-sales technical product advice for customer solutions.

Requirements:

  • 2 years of vocational training and up to 1 year of experience in a related field.
  • Basic knowledge and experience of principles, procedures, and work routines in the related field.
  • SAP knowledge is required to work in warehouse settings.

What We Offer:

LanceSoft offers a dynamic and supportive work environment, opportunities for professional growth and development, and a competitive compensation package.