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Customer Service Representative

2 months ago

Fremont, California, United States TTI TTI, Inc. Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at TTI, Inc. as a Branch Support Coordinator. This role will be responsible for providing exceptional customer service, ensuring accurate and timely order fulfillment, and maintaining a high level of professionalism with clients.

Key Responsibilities
  • Verify and expedite customer orders to ensure accuracy and secure on-time delivery by coordinating with the Branch Coordination group.
  • Provide information to customers regarding order status by answering inquiries and looking up information in the sales database.
  • Coordinate issue resolution by working with Sales Representatives and customers to ensure a smooth sales to shipping process.
  • Maintain a high level of professionalism with clients and establish a positive rapport with every caller.
  • Assist with the processing of customer quotes by performing stock checks and obtaining delivery information.
  • Process order confirmation files by reviewing data.
  • Provide support to Sales Representatives by returning phone calls to customers, sending samples and sales literature, and researching and preparing customer return authorizations and replacement orders.
  • Provide back-up coverage for the Director of First Impressions by covering the switchboard during breaks.
Requirements
  • High School Diploma or GED with 6 months experience in customer support or a similar role, or an equivalent combination of education and experience.
  • Ability to use the computer system proficiently.
  • Knowledge of, or the ability to learn, company product lines, services, policies, and procedures.
  • Excellent verbal and written communication skills.
  • Good telephone etiquette and ability to write routine business correspondence.
  • Ability to type 40 words per minute.
  • Knowledge of all Microsoft Office applications at the beginning level, including Excel.
  • Ability to add, subtract, multiply, and divide units of measure.
  • Able to compute rates, ratios, and percentages.
What We Offer
  • A great benefits package, including Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
  • Educational Assistance (Tuition Reimbursement).
  • Ongoing training throughout your employment with opportunities to participate in professional and personal development programs.
  • A strong focus on giving back to our communities through philanthropic opportunities.