Technical Support Specialist

3 weeks ago

Charlotte, North Carolina, United States Apex Systems Full time
Job Summary

Under general supervision, performs maintenance, troubleshooting, research, and fact-finding to respond to hardware, software, network, and enterprise applications issues/requests.

Key Responsibilities
  • Provides technical support via the telephone for customer issues in a fast-paced call center environment.
  • Produces accurate and complete work while meeting department productivity goals.
  • Performs troubleshooting for unfamiliar technical issues.
  • Ability to determine issues that may have an adverse business impact if not escalated.
  • Applies appropriate customer service and service recovery skills to comply with department standards.
  • Demonstrates good written and oral communication skills.
  • Ability to learn standard hardware equipment and software applications at a rapid pace.
Requirements
  • Strong customer support and communication skills.
  • Willing to take 40-60 inbound calls daily.
  • 1+ years of working Helpdesk Support/Service Desk support experience.
  • Experience using Ticketing systems; Service Now, Jira, Active Directory.
About Apex Systems

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.

We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, creed, sex, age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

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