Technical Support Specialist

3 days ago


Charlotte, North Carolina, United States 5TH HQ LLC Full time
Job Title: Technical Support

At 5TH HQ LLC, we are seeking a highly skilled Technical Support professional to join our team. As a Technical Support specialist, you will play a pivotal role in ensuring client satisfaction and building strong relationships with new and existing customers in the Eastern territories.

Key Responsibilities:

  • Provide high-level technical support to clients, addressing their concerns and ensuring their satisfaction.
  • Guide field technicians in resolving complex equipment issues, promoting product enhancements, and documenting procedures.
  • Present new products and services to existing clients, identifying opportunities for upselling and fostering trust and loyalty.
  • Adhere to company procedures and protocols, ensuring compliance with quality standards.

Requirements:

  • Proven experience with coffee vending machines or similar technical equipment, with a minimum of 3 years' relevant experience.
  • Strong troubleshooting skills, technical aptitude, and excellent mechanical skills.
  • Clear and effective communication skills, both verbal and written, with proficiency in reading technical diagrams and blueprints.
  • Ability to work independently, manage time effectively, and prioritize tasks.
  • Proficiency in MS Office and familiarity with Salesforce or similar CRM software.
  • Bachelor's degree or equivalent technical certification preferred.

What We Offer:

As a Technical Support professional at 5TH HQ LLC, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our company.



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