Customer Service Supervisor

2 days ago


Sacramento, California, United States GOCO Consulting Full time
Job Summary

GOCO Consulting is seeking a highly skilled Customer Service Supervisor to lead our team of Customer Service Support staff during emergency situations. As a Customer Service Supervisor, you will be responsible for managing site setup, providing clear reporting, and ensuring the safety of our staff and visitors.

Key Responsibilities:

  • Manage 1-2 Customer Service Support staff and on-site Security, Equipment, and Traffic personnel
  • Site setup, including laptop, printer, signage, and supplies
  • Provide clear and detailed reporting during and after each shift
  • Manage and report inventory, including maintaining specific item counts
  • Ensure 1 charger per person only during the PSPS event
  • Lead safety briefings and ensure all staff, visitors, and media follow safety guidelines and procedures
  • Prepare incident reports and help resolve onsite issues
  • Maintain consistency between shift changes by communicating with incoming/outgoing CSLs

Requirements:

  • Be at least 18 years old with a high school diploma or GED
  • 2+ years' experience as a supervisor or manager with direct customer service contact
  • Excellent computer and applications skills to track reporting, attendance, resources, information, and communication
  • Must own a smartphone
  • Access to reliable transportation to travel to and from assigned work locations
  • Ability to resolve interpersonal conflict in a calm professional manner
  • Ability to follow and enforce procedures, guidelines, and policies
  • Available to work flexible schedules, extended hours, nights, and weekends
  • Ability to lift up to 25 pounds
  • Ability to report to work location on short notice

Preferred Qualifications:

  • Ability to travel to sites up to 250 miles away from home
  • Fluent in additional languages: Spanish, Mandarin, or Cantonese, Korean, American Sign Language (ASL), Vietnamese, or Tagalog


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