Customer Service Supervisor
2 days ago
GOCO Consulting is seeking a highly skilled Customer Service Supervisor to lead our team of Customer Service Support staff during emergency situations. As a Customer Service Supervisor, you will be responsible for managing site setup, providing clear reporting, and ensuring the safety of our staff and visitors.
Key Responsibilities:
- Manage 1-2 Customer Service Support staff and on-site Security, Equipment, and Traffic personnel
- Site setup, including laptop, printer, signage, and supplies
- Provide clear and detailed reporting during and after each shift
- Manage and report inventory, including maintaining specific item counts
- Ensure 1 charger per person only during the PSPS event
- Lead safety briefings and ensure all staff, visitors, and media follow safety guidelines and procedures
- Prepare incident reports and help resolve onsite issues
- Maintain consistency between shift changes by communicating with incoming/outgoing CSLs
Requirements:
- Be at least 18 years old with a high school diploma or GED
- 2+ years' experience as a supervisor or manager with direct customer service contact
- Excellent computer and applications skills to track reporting, attendance, resources, information, and communication
- Must own a smartphone
- Access to reliable transportation to travel to and from assigned work locations
- Ability to resolve interpersonal conflict in a calm professional manner
- Ability to follow and enforce procedures, guidelines, and policies
- Available to work flexible schedules, extended hours, nights, and weekends
- Ability to lift up to 25 pounds
- Ability to report to work location on short notice
Preferred Qualifications:
- Ability to travel to sites up to 250 miles away from home
- Fluent in additional languages: Spanish, Mandarin, or Cantonese, Korean, American Sign Language (ASL), Vietnamese, or Tagalog
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