Customer Service Team Lead

24 hours ago


Sacramento, California, United States Floor & Decor Full time
Customer Service Supervisor

Floor & Decor is seeking a Customer Service Supervisor to join our team. As a key member of our customer service team, you will be responsible for providing direction to our customer service associates to ensure a highly attentive level of customer service. You will also be responsible for demonstrating a thorough understanding and compliance of all customer service-related standard operating procedures.

Key Responsibilities:
  • Provide direction to customer service associates to ensure excellent customer service
  • Demonstrate a thorough understanding and compliance of customer service standard operating procedures
  • Process customers at checkout
  • Process customer refunds and exchanges

Floor & Decor is a dynamic and growing company that values its employees and customers. We offer a competitive salary and benefits package, as well as opportunities for career advancement. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.



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