Cargo Service Supervisor

3 days ago


Sacramento, California, United States Southwest Airlines Full time
About the Role

We are seeking a highly skilled and experienced Cargo Service Supervisor to join our team at Southwest Airlines. As a key member of our Cargo and Charters Team, you will play a critical role in ensuring the smooth operation of our cargo services.

Key Responsibilities
  • Provide exceptional customer service to internal and external customers, ensuring their needs are met and exceeded.
  • Train and mentor Freight Agents to ensure they have the necessary knowledge and skills to perform their duties effectively.
  • Evaluate the work performance of Freight Agents, providing feedback and coaching to help them improve.
  • Set clear expectations and procedures for daily assignments and process changes.
  • Recognize and reward Team members for their achievements and address performance shortcomings in a constructive manner.
  • Coordinate with all departments to maintain on-time performance and achieve station objectives.
  • Partner with fellow Supervisors and Leadership to drive business results and improve processes.
Requirements
  • High School Diploma or GED required; college coursework or degree preferred.
  • Two years of airline/military related work experience in ramp/operations/provisioning functions preferred.
  • Must be able to obtain a SIDA badge and meet all local airport requirements.
  • Must possess a valid U.S. driver's license.
  • Ability to lift and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces.
  • Ability to work in cramped or high places and carry heavy items up and down jetway stairs.
What We Offer

As a Cargo Service Supervisor at Southwest Airlines, you will enjoy a competitive salary, opportunities for overtime and shift premiums, and a comprehensive benefits package, including free flights for you and your eligible dependents, health insurance, and a 401(k) match.

We are an Equal Opportunity Employer and welcome applications from diverse candidates. If you are a motivated and experienced professional looking for a challenging role in a dynamic industry, we encourage you to apply.



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