Customer Service Supervisor

4 days ago


Sacramento, California, United States Blue Diamond Growers Full time
Job Title: Supervisor - Customer Fulfillment

Blue Diamond Growers is seeking a highly skilled and experienced Supervisor to lead our Customer Fulfillment team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of the team, ensuring seamless order processing, and providing exceptional customer service.

Key Responsibilities:
  • Lead and manage a team of Customer Service Account Representatives, providing guidance, direction, and coaching to ensure excellent customer service and order fulfillment.
  • Develop and implement process improvements to increase efficiency, productivity, and customer satisfaction.
  • Collaborate with cross-functional teams to resolve issues, improve processes, and drive business results.
  • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and develop strategies to address them.
  • Provide training and development opportunities to team members to enhance their skills and knowledge.
Requirements:
  • Bachelor's Degree in Business Administration, Agribusiness, or related field.
  • 5+ years of experience in customer service, order management, or a related field.
  • Proven leadership and management skills, with experience in supervising a team.
  • Excellent communication, problem-solving, and analytical skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
Preferred Skills:
  • Experience with ERP systems, preferably SAP.
  • Knowledge of transportation and logistics procedures.
  • Experience working in an office environment, with frequent speaking, writing, and computer use.
Work Environment:

Office environment, with occasional travel to meetings and training sessions.

Blue Diamond Growers is an Equal Opportunity Employer and welcomes applications from diverse candidates.



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