Service Supervisor
2 days ago
Pape Machinery Inc C&F is seeking a highly skilled and experienced Service Supervisor to lead their Service team in Sacramento, CA.
As a Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, dispatching of field service vehicles, and customer satisfaction.
Key Responsibilities- Supervise and manage shop processes to ensure consistency, efficiency, and maximized customer communication.
- Develop and implement strategies to improve mechanic skills and knowledge.
- Dispatch field service vehicles and ensure timely completion of service requests.
- Monitor and analyze financials to optimize resource allocation.
- Collaborate with cross-functional teams to drive business results.
- Minimum 5 years of experience as a mechanic with knowledge of construction and forestry equipment, preferably John Deere.
- Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
- Strong leadership and communication skills.
- Ability to maintain good customer and employee relations.
- Competitive compensation package.
- Outstanding benefits, including 401(k) and Roth 401(k) retirement plans, medical, dental, vision, and prescription insurance, flexible spending accounts, life insurance, short- and long-term disability insurance, employee assistance program, online and instructor-led training, and tuition reimbursement for training programs.
- Progressive vacation plans, sick leave, and paid holidays.
- Advancement opportunities within a dynamic and growth-oriented organization.
- Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.
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