Service Supervisor

2 days ago


Sacramento, California, United States Pape Machinery Inc C&F Full time
Job Overview

Pape Machinery Inc C&F is seeking a highly skilled and experienced Service Supervisor to lead their Service team in Sacramento, CA.

As a Service Supervisor, you will be responsible for the supervision and management of all shop processes, financials, mechanic development, dispatching of field service vehicles, and customer satisfaction.

Key Responsibilities
  • Supervise and manage shop processes to ensure consistency, efficiency, and maximized customer communication.
  • Develop and implement strategies to improve mechanic skills and knowledge.
  • Dispatch field service vehicles and ensure timely completion of service requests.
  • Monitor and analyze financials to optimize resource allocation.
  • Collaborate with cross-functional teams to drive business results.
Requirements
  • Minimum 5 years of experience as a mechanic with knowledge of construction and forestry equipment, preferably John Deere.
  • Prior operational experience with an understanding of budgeting, staffing, and personnel procedures.
  • Strong leadership and communication skills.
  • Ability to maintain good customer and employee relations.
What We Offer
  • Competitive compensation package.
  • Outstanding benefits, including 401(k) and Roth 401(k) retirement plans, medical, dental, vision, and prescription insurance, flexible spending accounts, life insurance, short- and long-term disability insurance, employee assistance program, online and instructor-led training, and tuition reimbursement for training programs.
  • Progressive vacation plans, sick leave, and paid holidays.
  • Advancement opportunities within a dynamic and growth-oriented organization.
  • Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.


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