Customer Success Supervisor
2 days ago
At Quadient, we're on a mission to revolutionize customer communication solutions. As a Customer Success Supervisor, you'll play a pivotal role in driving our customer success function forward. Your expertise will be instrumental in shaping the future of our business, and we're excited to have you on board
Your Key Responsibilities:- Lead a high-performing Customer Success team to deliver exceptional results and drive customer growth.
- Develop and implement strategies to improve customer onboarding, account management, retention, and growth.
- Collaborate with cross-functional teams to deploy strategies that demonstrate product value and drive customer adoption.
- Monitor metrics to track employee progress against goals and identify areas for improvement.
- Assess at-risk accounts and develop mitigation strategies to ensure customer retention.
- A competitive salary range of $62,900.00 - $94,400.00.
- A comprehensive rewards package, including flexible work arrangements, endless learning opportunities, and a generous referral scheme.
- A dynamic and inclusive work environment that values diversity and promotes a culture of empowerment, passion, inspiration, and community.
- A minimum of 5 years of experience in Customer Success, Account Management, or a related field.
- Proven ability to build and manage relationships, both internally and externally.
- Experience working in a fast-paced, high-growth company with a strong focus on customer success.
We're an equal employment opportunity employer and welcome applications from all suitable candidates. If you're passionate about customer success and want to be part of a dynamic team, we encourage you to apply today
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