Client Services Representative

3 days ago


Atlanta, Georgia, United States BENNETT MOTOR EXPRESS Full time
About Us

Bennett Motor Express is a leading logistics company that is transforming the supply chain industry with innovative solutions and a commitment to excellence.

Job Summary

We are seeking a highly motivated and customer-focused Client Services Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, resolving issues, and ensuring seamless delivery of our services.

Key Responsibilities
  • Provide timely and effective customer support via phone, email, and chat
  • Fulfill customer orders with attention to detail and accuracy
  • Process returns and cancellations, and maintain positive control of inventory
  • Work independently on projects and be comfortable working in an ambiguous and ever-changing environment
  • Conduct audits and other duties as needed to ensure operational excellence and continuous improvement
  • Gain a deep understanding of our products and services, and provide training and support to customers as needed
  • Communicate and coordinate with internal colleagues via phone, email, and team collaboration tools
Requirements
  • 2-3 years of previous customer/client services experience
  • Experience with Microsoft Office (Excel & PowerPoint), CRM Software, and Teams/Slack/similar collaboration platform
  • Enthusiasm for working in an ambiguous environment
  • A passion for process improvement and critical problem solving
  • The ability to stay calm under pressure, think on your feet, and exercise sound judgment amidst uncertainty
  • A strong track record working in team environments and known for high performance
Benefits
  • Medical, Dental, and Vision Health Insurance
  • Generous Paid Time Off, Sick, and Paid Holidays
  • Flexibility to work remotely
  • 401k match program
  • Augmented prescription medicine support through Express Scripts
  • Employer-paid service to give employees access to Telemedicine for non-emergent medical attention
  • A generous well-being program where employees can earn up to $1,070 a year for participating in qualifying events and achieving qualifying objectives


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