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Customer Service Representative

2 months ago

Livonia, Michigan, United States Critter Control Full time

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Critter Control. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers, resolving issues in a timely and professional manner, and ensuring customer satisfaction.

Key Responsibilities

  • Take service calls, follow through to resolution, and update contact logs with detailed information
  • Be the first point of contact on cancellation calls, attempt to recover the service before it is lost
  • Process cancels and charge backs, as well as service upgrades and downgrades in ServSuite
  • Call back all cancellations 2 weeks after cancellation was entered, attempt to recover service
  • Make welcome calls to all new route customers and any residential AC job exceeding $2000 two weeks after initial date
  • Manage and record updates on Region AR files (past due balances, declined credit cards, etc.)
  • Make Collection Calls
  • Perform Quality Assurance calls with current route customers as assigned by management

What We Offer

  • Competitive compensation package
  • WFH and office flexibility
  • Comprehensive paid training
  • Comprehensive benefits package including medical, dental, vision & life Insurance
  • 401(k) plan with company match, employee stock purchase plan
  • Paid vacation, holidays, and sick leave
  • Employee discounts, tuition reimbursement, dependent scholarship awards

About Us

Critter Control is a leading wildlife management company with a strong commitment to customer satisfaction and employee development. We are proud to be a subsidiary of Rollins, Inc., a financially stable and growing company with a reputation for excellence.

Requirements

  • High School/GED or better
  • 2 years: Customer service experience
  • Ability to respond effectively to sensitive inquiries or complaints
  • Strong phone contact handling skills and active listening
  • Ability to multi-task, prioritize, and manage time effectively

Equal Opportunity Employer

Critter Control is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.