Customer Service Representative

3 weeks ago


Livonia, Michigan, United States Zeal Credit Union Full time
Member Service Representative

At Zeal Credit Union, we're seeking a highly skilled and passionate Member Service Representative to join our team. As a key member of our team, you'll be responsible for delivering exceptional customer service to our valued members, ensuring a seamless experience that exemplifies our commitment to customer satisfaction.

Key Responsibilities:
  • Provide top-notch customer service to members, addressing their inquiries and resolving issues in a timely and professional manner.
  • Process transactions accurately and efficiently, maintaining a high level of attention to detail to ensure member satisfaction.
  • Collaborate with colleagues to identify and address member needs, fostering a positive and collaborative work environment.
  • Stay up-to-date on credit union products and services, educating members on their options and helping them make informed decisions that align with their financial goals.
Requirements:
  • Minimum of six months of customer service experience, with a proven track record of delivering exceptional service.
  • Strong problem-solving skills, with the ability to address member inquiries with confidence and empathy.
  • Excellent communication skills, with the ability to convey complex information clearly and effectively.
  • High attention to detail, with the ability to maintain accuracy and precision in all transactions and processes.

We're committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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