Customer Service Representative

4 weeks ago


Livonia, Michigan, United States Zeal Credit Union Full time
Customer Service Representative

At Zeal Credit Union, we're seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you'll be responsible for providing exceptional service to our valued members, ensuring their day-to-day transactions are seamless and hassle-free. Your passion for helping others and commitment to collaborative teamwork will be essential in creating lasting relationships with our members and enhancing their overall experience at Zeal Credit Union.

Key Responsibilities:
  • Provide exceptional customer service to members through various channels, including phone, email, and in-person interactions.
  • Balance your drawer accurately and maintain a high level of attention to detail to ensure all transactions and processes run smoothly.
  • Open new accounts, facilitate loan intake, and educate members about our diverse range of products and services.
  • Work collaboratively with our team to identify and address member needs, providing solutions that meet their financial goals.
Requirements:
  • Minimum of six months of customer service experience.
  • Strong problem-solving skills and ability to address member inquiries with confidence and empathy.
  • Excellent communication skills and ability to convey complex information clearly and effectively.
  • High attention to detail and ability to maintain accuracy in all transactions and processes.


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