Customer Service Representative II

3 days ago


Burlington, Massachusetts, United States Sekisui Diagnostics, LLC Full time

About the Role:

SEKISUI Diagnostics, a leader in in vitro diagnostics, is seeking an experienced Customer Service Representative II to provide exceptional support to our customers and internal teams. In this fast-paced role, you will work directly with our customers and internal teams to ensure the smooth delivery of our diagnostic products to our customers worldwide.

Key Responsibilities:

  • Process all order types for all supported regions and sales channels.
  • Monitor the coordination of shipments between departments.
  • Partner with Sales & Marketing, Operations, and Technical staff to communicate and promptly resolve customer queries.

Requirements:

  • You understand what great customer service means and provide exceptional support to your team and the customers you serve.
  • You are tech-savvy and have experience working with ERP systems.
  • Your excellent communication skills allow you to work well within your own and cross-functional teams, and your friendly, professional demeanor helps you build successful relationships within the company and with your customers.
  • You are self-motivated, able to work independently, and a natural problem-solver who looks to make a difference in the lives of patients around the world.

What We Offer:

  • A competitive compensation and benefits package, including medical, dental, vision insurance, 401k with company match, paid time off, volunteer time off, parental leave, employee rewards and recognition program, employee assistance program, and commitment to environmental social governance and corporate social responsibility.

About Us:

At SEKISUI Diagnostics, we help improve patient outcomes by innovating and developing highly accurate diagnostics tests, reagents, and systems. We are a solid partner for healthcare professionals, distributors, and manufacturers around the world, with worldwide state-of-the-art manufacturing facilities and an international sales and distribution network.

Equal Opportunities:

SEKISUI Diagnostics is an equal opportunity employer committed to a diverse workforce. Employment decisions will be made without discrimination based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information, or other non-job-related characteristics.



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