Part Time Service BDC Representative
4 weeks ago
Mercedes Benz of Burlington, part of the Lyon-Waugh Auto Group, is seeking a dedicated individual to fill the role of Part Time Service BDC Representative. As a key member of our team, you will be responsible for providing exceptional customer care to our clients. In return, you will be part of a dynamic company that offers support, career advancement opportunities, and great benefits.
**Schedule:** Monday & Friday 7am-12pm and Saturday 8am-2pm; flexibility with additional hours a plus
**Compensation:** Competitive hourly rate with monthly bonus structure based on appointments booked
**Responsibilities:**
* Welcoming clients in person at the desk or on the phone with a warm friendly professional greeting
* Appointment scheduling
* Scheduling valet pick up appointments and working with valet drivers
* Scheduling deliveries
* Assisting clients with common questions and directing them to appropriate personnel
* Contacting clients with open recalls, campaigns, special order parts and available prepaid maintenance
* Other duties assigned by management team
**What We Offer:**
* 401(k) with company Match standard and Roth options
* Sick/personal time
* Bonuses for performance, longevity, referrals
* Employee discounts
* Perks such as monthly newsletters, paid volunteer day, celebrations & special events, opportunities for tickets to concert or sporting events and more
**Requirements:**
* Time management skills; dependable
* Ability to work independently & part of a team
* Ability to communicate in a positive & professional manner both verbally and written
* Ability to multitask efficiently in a fast paced, high volume environment
* Be self-motivated and results driven
* Professional phone etiquette
* Intermediate computer skills (Excel)
* Must be available to work Saturdays
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