BDC Coordinator

4 weeks ago

San Bernardino, California, United States Moss Bros. Chrysler Dodge Jeep Ram San Bernardino Full time
Job Summary:

As a BDC Coordinator at Moss Bros. Chrysler Dodge Jeep Ram San Bernardino, you will play a vital role in our sales and service team. Your primary responsibility will be to provide exceptional customer service, ensuring that our clients receive the best possible experience from the moment they contact us until the sale is complete.

Key Responsibilities:

• Answer customer calls and establish follow-up appointments
• Respond quickly to internet, phone, and live chat inquiries using email, scripts, and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team and process development sessions – maintaining positive relationships with teammates, sales teams, and dealership management
• Utilize CRM tracking system daily

Requirements:

• At least one previous role based in customer service experience
• Excellent teammate with a collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver's license
• Willing to commute to Moreno Valley

What We Offer:

• Medical, Dental, and Vision Insurance
• Life Insurance
• 401(k) Plan
• Free Strayer University College Courses to Earn a 4-Year Degree
• Paid Vacation
• Paid Training
• Paid Sick Leave
• Employee Vehicle Purchase Program

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