Operations Manager
4 weeks ago
ODORZX INC is seeking a highly motivated and experienced Operations Supervisor to join our dynamic team in the carwash/detailing industry.
Key Responsibilities:
- Oversee day-to-day operations of the client site, ensuring smooth workflow and adherence to standard operating procedures.
- Lead a team of carwash and detailing technicians, providing guidance, training, and support to ensure they deliver outstanding results.
- Monitor and maintain inventory levels of cleaning supplies, equipment, and detailing products, ensuring a well-stocked and efficient operation.
- Conduct regular quality checks to ensure that all vehicles undergo thorough and meticulous cleaning and detailing, meeting or exceeding client expectations.
- Implement and enforce safety protocols to create a secure work environment.
- Collaborate with the manager to develop and implement strategies to enhance client satisfaction, increase revenue, and improve operational efficiency.
- Handle client inquiries, concerns, and complaints in a prompt and professional manner, striving to achieve optimal resolution and client retention.
- Maintain accurate records of daily operations, tracking sheets, employee attendance, and performance evaluations.
Requirements:
- Previous experience in a supervisory role within the carwash/detailing or rental car industry or a related field.
- Strong leadership skills with the ability to motivate and inspire a team.
- Excellent organizational and time management skills to effectively prioritize tasks and meet deadlines.
- Attention to detail and a commitment to delivering exceptional results.
- Solid knowledge of car cleaning and detailing techniques, equipment, and products.
- Exceptional customer service skills with a focus on creating positive experiences for customers.
- Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously.
- Proficient computer skills for record-keeping and data analysis.
ODORZX INC offers a competitive salary, opportunities for growth and development, and a supportive work environment. If you are ready to take on this exciting role and contribute to our success, please submit your resume and cover letter outlining your relevant experience.
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