Hotel Operations Manager

1 month ago


Fresno, California, United States Holiday Inn Express - Fresno (River Park) Full time
Job Description

We are seeking a highly skilled and experienced General Manager to lead our Holiday Inn Express & Suites, Fresno "River Park" location. As a key member of our team, you will be responsible for overseeing all day-to-day operations, ensuring exceptional guest satisfaction, and driving hotel profitability.

The ideal candidate will have a strong vision for the hotel and be able to effectively communicate with all levels of customers and hotel management. Key responsibilities include:

  1. Developing and implementing short-term and long-term financial and operational plans to support the hotel's overall objectives.
  2. Monitoring hotel performance through guest satisfaction systems and monthly financial reports.
  3. Maintaining product and service quality standards by conducting ongoing evaluations and investigating complaints.
  4. Implementing and maintaining local and national sales/marketing programs.
  5. Establishing and maintaining a proactive human resource function to ensure employee motivation, training, and development.
  6. Approaching all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  7. Establishing and maintaining applicable preventative maintenance programs to protect the hotel's physical assets.
  8. Maintaining a security function to protect the hotel's assets and the personal safety of employees and guests.
  9. Implementing/maintaining two-way communication systems that cross departmental lines to reach all employees.
  10. Developing new programs that result in an increased level of guest satisfaction and operational excellence.
  11. Managing in compliance with established company policies and procedures and local, state, and federal laws and regulations.
  12. Rewarding employees who meet or exceed guest expectations.
  13. Creative use of brand tools and other resources to ensure all guest expectations are met.
  14. Achieving guests' satisfaction goals and ensuring maintenance and security of the hotel's physical assets.
  15. Managing loss prevention and risk management policies, safety standards, and claims reporting.
  16. Complying with certification requirements as applicable for the position to include: Food Handlers, Alcohol Awareness, CPR, and First Aid.
  17. Ensuring good standing in the community by developing and maintaining relationships with the Chamber of Commerce, Convention and Visitors Bureau, other hotels, local schools, local government, and community and civic organizations.
  18. Other duties as assigned.

Requirements:

Bachelor's degree in hotel management, business, or related field; and/or equivalent combination of education and experience.

Minimum of 3 years of hotel operations experience in a supervisory capacity. 2 years experience in direct sales or retail trade; OR, an equivalent combination of education and experience.

F&B experience, along with IHG/Hilton or Marriott experience preferred.

Possess a valid driver's license and be able to drive to customer appointments.

We are an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin, disability, or protected veteran status.


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