Hotel/Motel Front Desk Supervisor
4 weeks ago
As a Front Desk Supervisor at Star2 Hotels Inc, you will be responsible for leading the front office team and ensuring the smooth operation of the front desk. This includes supervising front office personnel, coordinating with housekeeping and maintenance, and preparing monthly reports and budgets.
Key Responsibilities:
- Supervise and train front office personnel to ensure excellent customer service and efficient front desk operations.
- Coordinate with housekeeping and maintenance to ensure seamless communication and collaboration.
- Prepare and review monthly reports and budgets to ensure accurate financial tracking and forecasting.
- Develop and implement strategies to maximize room revenue and occupancy.
- Monitor and maintain accurate room status information and communicate effectively with guests and staff.
- Enforce cash handling, check-cashing, and credit policies to ensure secure and efficient transactions.
- Conduct regular meetings with front office personnel to discuss performance, goals, and challenges.
Requirements:
- High school diploma or equivalent.
- Minimum 3 months of previous experience in customer service, front desk service, or related fields.
- Strong organizational and communication skills.
- Ability to build rapport with guests and staff.
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