Hotel Front Desk Manager

6 days ago

Fresno, California, United States Star2 Hotels Inc Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Star2 Hotels Inc. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our front desk, providing exceptional customer service, and leading a team of front office staff.

Key Responsibilities
  • Supervise and coordinate the activities of the front desk, reservations, and guest services teams.
  • Ensure that all front office duties are completed efficiently and effectively.
  • Train, cross-train, and retrain front office staff to ensure they have the necessary skills and knowledge to provide excellent customer service.
  • Evaluate the job performance of each front office employee and provide feedback and coaching as needed.
  • Participate in the selection of front office personnel and ensure that all new hires are properly trained and integrated into the team.
  • Ensure that all front office staff are attentive, friendly, helpful, and courteous to all guests, managers, and other employees.
  • Resolve guest problems quickly, efficiently, and courteously.
  • Monitor and maintain accurate room status information and communicate it effectively to the team.
  • Review and complete credit limit reports, check cashiers in and out, and verify banks and deposits daily.
  • Enforce all cash handling, check-cashing, and credit policies.
  • Conduct regularly scheduled meetings of front office personnel to discuss performance, provide feedback, and set goals.
  • Maximize room revenue and occupancy by reviewing status daily, analyzing rate variance, and monitoring credit reports.
  • Monitor high-balance guests and take appropriate action.
  • Monitor all V.I.P 's special guests and requests.
  • Maintain required pars of all front office and stationery supplies.
  • Review daily front office work and activity reports generated by Night Audit.
  • Review Front Office log book and Guest feedback forms on a daily basis.
Requirements
  • High School diploma or equivalent.
  • Minimum 3 months of previous experience in customer service, front desk service, or other related fields.
  • Ability to build rapport with guests.
  • Strong organizational skills.
  • Excellent written and verbal communication skills.
Benefits
  • Bonus pay.
  • Pay for off-duty calls.
COVID-19 Considerations
  • We have hand sanitizers, masks, gloves, etc for a safe environment and protection from Covid-19.

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