Customer Success Manager
2 weeks ago
We're seeking a highly skilled Cybersecurity Professional to join our team as a Customer Success Manager. As a key member of our customer-facing team, you will be responsible for ensuring high customer satisfaction and account success.
Key Responsibilities:- Develop and execute account plans to drive customer adoption and growth
- Collaborate with internal teams, including sales, services, and engineering, to support successful customer onboarding and time-to-value
- Advocate for customer needs and drive product usage through close relationships with support teams and engineering
- Partner with customers to review services, manage escalations, and prepare business reviews to ensure customers have leveraged all relevant features and identify growth opportunities
- Represent the voice of the customer across Imperva, managing customer surveys, sharing insights, and defining feature requests
- 5+ years' experience in a customer-facing customer success, Technical Account Manager, or Sales Engineer role within the web/network/information industry
- Technical knowledge of HTTP, DNS, SSL, Web Applications, load balancers, web optimization, and ideally proxies and firewalls
- Awareness and understanding of data and application protection regulations
- Excellent communication skills, ability to build strong customer relationships, and develop 'trusted advisor' status
- Ability to work within a globally dispersed, cross-cultural team in a fluctuating workload environment
Imperva is a leading provider of cybersecurity solutions that protect business-critical data and applications. Our SECURESPHERETM and INCAPSULATM product lines enable organizations to DISCOVER assets and vulnerabilities, PROTECT information, and COMPLY with regulations.
We're committed to creating a workplace that's inclusive, diverse, and rewarding. If you're passionate about cybersecurity and customer success, we'd love to hear from you.
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
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Customer Success Manager
2 weeks ago
Plano, Texas, United States PathSpot Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt PathSpot, we're on a mission to revolutionize the food industry with cutting-edge technology. As a Customer Success Manager, you'll play a crucial role in driving customer growth and satisfaction.Key Responsibilities:Build and maintain strong relationships with customers to...
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Customer Success Manager
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Plano, Texas, United States PathSpot Full timeJob OverviewPathSpot is revolutionizing the food industry by providing innovative solutions to detect foodborne illnesses. As a Customer Success Manager, you will play a critical role in driving customer satisfaction and growth.Key ResponsibilitiesBuild and maintain strong relationships with customers through regular communication and...
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Customer Success Manager
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Customer Success Manager II
1 week ago
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Customer Success Manager II
1 month ago
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Customer Success Professional
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Plano, Texas, United States PathSpot Full time{"title": "Customer Success Manager", "description": "Unlock Customer PotentialAt PathSpot, we're revolutionizing the food industry with cutting-edge technology that detects foodborne illnesses in real-time. As a Customer Success Manager, you'll play a pivotal role in driving customer success and growth across our enterprise brands.Key Responsibilities:Build...
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Customer Success Professional
1 month ago
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Customer Success Manager
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