Customer Service Representative

1 week ago


Ellabell, United States Glovis EV Logistics America Full time
Job Summary

We are seeking a highly skilled Customer Service & Parts Specialist to join our team at Glovis EV Logistics America. As a key member of our Vehicle Processing Center, you will play a critical role in providing exceptional customer service and support to our customers and internal teams.

Key Responsibilities
  • Prepare and deliver daily reports to dealership/regions and internal customer service teams, ensuring timely and accurate data collection and reporting.
  • Monitor and oversee key processes, including vehicle holds, repair processes, aged vehicle tracking, shipping reports, and carrier problem resolution.
  • Utilize data mining techniques to retrieve essential data, comparing allocation data in various systems and reports, and assist in resolving any discrepancies.
  • Communicate all part issues immediately to develop contingency plans and ensure timely resolution.
  • Ensure timely and high-quality work performance, meeting or exceeding customer expectations.
  • Effectively communicate with internal and external customers, providing exceptional customer service and support.
  • Assist in developing and training team members to ensure a high level of customer service and support.
Requirements
  • High School Diploma/GED required; Bachelor's Degree in Business Administration/Operations or similar field preferred.
  • Minimum 1 year customer service experience required; 3 years of similar experience preferred.
  • Knowledge of customer service and support regulations and compliance standards.
  • Commitment to excellence and high standards.
  • Excellent written and oral communication skills.
  • Ability to work with all levels of management.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to effectively represent information and respond to questions.
  • Proficiency with Microsoft Office Suite of products, including Outlook, Word, Excel, SQL, and PowerPoint.
About Glovis EV Logistics America

Glovis EV Logistics America is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistics, warehousing, and inventory services to Hyundai Motor Group Metaplant America (HMGMA). We are committed to building a diverse, equitable, and inclusive team and are an equal opportunity employer.

We offer a competitive salary range of $55,700-$58,700 and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) Plan with $1/$1 matching, and generous paid time off.



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