Customer Service Representative
1 week ago
We are seeking a highly skilled Customer Service & Parts Specialist to join our team at Glovis EV Logistics America. As a key member of our Vehicle Processing Center, you will play a critical role in providing exceptional customer service and support to our customers and internal teams.
Key Responsibilities- Prepare and deliver daily reports to dealership/regions and internal customer service teams, ensuring timely and accurate data collection and reporting.
- Monitor and oversee key processes, including vehicle holds, repair processes, aged vehicle tracking, shipping reports, and carrier problem resolution.
- Utilize data mining techniques to retrieve essential data, comparing allocation data in various systems and reports, and assist in resolving any discrepancies.
- Communicate all part issues immediately to develop contingency plans and ensure timely resolution.
- Ensure timely and high-quality work performance, meeting or exceeding customer expectations.
- Effectively communicate with internal and external customers, providing exceptional customer service and support.
- Assist in developing and training team members to ensure a high level of customer service and support.
- High School Diploma/GED required; Bachelor's Degree in Business Administration/Operations or similar field preferred.
- Minimum 1 year customer service experience required; 3 years of similar experience preferred.
- Knowledge of customer service and support regulations and compliance standards.
- Commitment to excellence and high standards.
- Excellent written and oral communication skills.
- Ability to work with all levels of management.
- Strong organizational, problem-solving, and analytical skills.
- Ability to effectively represent information and respond to questions.
- Proficiency with Microsoft Office Suite of products, including Outlook, Word, Excel, SQL, and PowerPoint.
Glovis EV Logistics America is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistics, warehousing, and inventory services to Hyundai Motor Group Metaplant America (HMGMA). We are committed to building a diverse, equitable, and inclusive team and are an equal opportunity employer.
We offer a competitive salary range of $55,700-$58,700 and a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) Plan with $1/$1 matching, and generous paid time off.
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