Customer Service and Parts Specialist

1 month ago

Ellabell, United States Glovis EV Logistics America Full time
About the Role

This position serves as a key liaison between customers, management, and operations at Glovis EV Logistics America. The successful candidate will provide timely, high-quality support to customers and internal teams, ensuring seamless communication and resolving any issues that may arise.

The Customer Service & Parts Specialist will be responsible for overseeing various key processes, including vehicle holds, repair processes, aged vehicle tracking, shipping reports, carrier problem resolution, and company/show car processes.

Key Responsibilities
  • Prepare daily reports for dealership/regions, internal customer service reports, and other reports, ensuring accurate data collection, organization, and presentation.
  • Monitor and provide direction on assigned key processes, ensuring timely completion and minimal wait times for vehicle processing.
  • Utilize plans for delivery-storage and distribution to minimize wait times and consolidate movements whenever possible.
  • Perform data mining to retrieve essential data, comparing allocation data in various systems and reports, and assist in resolving any discrepancies.
  • Communicate all part issues immediately to develop contingency plans and ensure timely resolution.
  • Ensure timelines and quality of work performed, meeting or exceeding expectations.
  • Effectively communicate with internal and external customers, providing excellent customer service and support.
  • Assist in developing and training team members, promoting a culture of continuous learning and improvement.
Qualifications
  • High School Diploma/GED required.
  • Bachelor's Degree in Business Administration/Operations or similar field or equivalent combination of experience and education preferred.
  • Minimum of 1 year customer service experience required, 3 years of similar experience preferred.
  • Knowledge of customer service and support regulations and compliance standards.
  • Commitment to excellence and high standards.
  • Excellent written and oral communication skills.
  • Ability to work with all levels of management.
  • Strong organizational, problem-solving, and analytical skills.
  • Ability to effectively represent information and respond to questions.
  • Proficiency with Microsoft Office Suite of products, including Outlook, Word, Excel, SQL, and PowerPoint.
  • Versatility, flexibility, and a willingness to work within constant changing priorities with enthusiasm.
About Glovis EV Logistics America

Glovis EV Logistics America is an integrated logistics company located in Savannah, Georgia. We provide Tier 1 logistics, warehousing, and inventory services to Hyundai Motor Group Metaplant America (HMGMA). Our team is committed to delivering exceptional service and support to our customers and partners.

We are an equal opportunity employer and value diversity of all kinds. We are committed to building a diverse, equitable, and inclusive team and provide reasonable accommodation for individuals with disabilities.

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