Customer Service Representative
1 day ago
We are seeking a highly skilled Customer Service & Parts Specialist to join our team at Glovis EV Logistics America. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing inventory, and ensuring seamless logistics operations.
Key Responsibilities- Provide timely and high-quality support to customers, resolving issues and answering questions in a professional and courteous manner.
- Manage inventory levels, tracking and reporting on stock movements, and ensuring accurate and up-to-date records.
- Collaborate with internal teams to resolve logistics and supply chain issues, ensuring timely delivery of vehicles and parts.
- Develop and maintain strong relationships with customers, dealerships, and other stakeholders to ensure excellent customer experience.
- Perform data analysis and reporting to identify trends and areas for improvement in logistics operations.
- Stay up-to-date with industry developments and best practices, applying knowledge to improve processes and procedures.
- High School Diploma or equivalent required; Bachelor's degree in Business Administration or related field preferred.
- Minimum 1 year of customer service experience; 3 years of experience in logistics or supply chain management preferred.
- Excellent communication and problem-solving skills, with ability to work in a fast-paced environment.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Ability to work independently and as part of a team, with strong organizational and time management skills.
We offer a competitive salary range of $55,700-$58,700, as well as a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, and paid time off.
Glovis EV Logistics America is an equal opportunity employer, committed to diversity and inclusion. We are a drug-free and tobacco-free workplace, and we participate in the E-Verify program.
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