Call Center Operations Manager

7 days ago


Addison, Texas, United States The Raymond Corporation Full time
About the Role

We are seeking an experienced Call Center Manager to lead our team in Addison, TX. As a key member of our organization, you will be responsible for overseeing the day-to-day operations of our call center, ensuring that our customers receive excellent service and support.

In this role, you will manage a team of dispatchers, overseeing the dispatching process and ensuring that technicians are efficiently allocated to customer locations according to priority and urgency. You will also handle escalated customer inquiries and complaints, providing resolutions in a timely and satisfactory manner.



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