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Patient Care Coordinator

2 months ago

Everett WA USA, United States Optum Full time
About the Role

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. As a Patient Care Coordinator, you will play a vital role in connecting people with the care, pharmacy benefits, data, and resources they need to feel their best.

Our team is guided by diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a culture that values compassion and innovative thinking. If you are passionate about delivering exceptional customer service and working collaboratively with a clinical team, this role may be the perfect fit for you.

Key Responsibilities
  • Manage inbound and outbound calls in a timely manner
  • Assist with submitting daily requests for referrals/authorizations
  • Schedule, reschedule, and coordinate all patient appointments and tests per office protocols
  • Meet or exceed performance measures established by the Practice Management Department
  • Deliver quality customer service that is consistent with Optum's service standards
  • Work with multiple service lines throughout each day assisting patients with appointments, medication refills, and updating insurance
  • Collaborate with providers and staff to ensure completeness of documentation to facilitate the referral/authorization process
  • Assemble information concerning patient's clinical background, insurance, and referral needs, per referral guidelines
  • Serve as a point of contact for patients who raise questions and concerns
  • Ensure work is being performed according to company policies, procedures, and standards
  • Provide high-quality care and service excellence to our patients
  • Perform other administrative and clerical duties as assigned
  • Participate in a variety of department initiatives
  • Ensure all OSHA, HIPAA, and other regulations are followed
  • Follow proper reporting protocols for any compliance or incident reporting as needed
  • Maintain strict patient and employee confidentiality
What We Offer
  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life & AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Requirements
  • High School Diploma/GED (or higher)
  • 1+ years of customer service experience
  • 1+ years of Microsoft Office experience
Preferred Qualifications
  • 1+ years of receptionist experience in a medical office
  • 1+ years of experience in a healthcare setting
  • Knowledge/understanding of CPT/ICD-10 coding
  • Excellent communication skills and phone etiquette
  • Independent means of transportation during work hours for job-related tasks

UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.