Technical Support Specialist
3 days ago
Full Swing Golf is seeking a highly motivated Technical Support Specialist to join our Launch Monitor team. As a Technical Support Specialist, you will be responsible for resolving complex technical issues related to our golf simulators and providing exceptional customer service to our customers and partners.
Key Responsibilities:
- Diagnose and troubleshoot technical issues with our golf simulators and related software
- Provide technical support to customers and partners via phone, email, and chat
- Manage case logs and resolutions
- Document and report bugs and issues discovered in the field
- Collaborate with our Development and QA teams to test new features and enhancements
Requirements:
- Technical or computer-related degree or equivalent experience
- 2+ years of experience in technical support with strong troubleshooting skills
- Technical experience with Apple iOS and familiarity with golf terminology
- Strong customer service and support skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
Preferred Qualifications:
- Knowledge of ZenDesk, Salesforce, MS Office, Jira, and Confluence
- Frequent golf experience and knowledge of the game, rules, etiquette, and terminology
Full Swing Golf is a dynamic and innovative company that is changing the way people experience golf. We are looking for a talented and motivated individual to join our team and help us continue to grow and succeed.
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