Technical Support Specialist

2 months ago


Carlsbad, United States Antech Diagnostics Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Antech Diagnostics. As a key member of our support team, you will be responsible for providing remote troubleshooting and technical assistance to our veterinary customers.

Key Responsibilities
  • Diagnose and resolve complex technical issues related to digital radiography hardware and software
  • Utilize strong customer support skills to provide timely and effective solutions to customers
  • Document and track progress on customer issues using CRM software
  • Collaborate with other departments to resolve technical issues and improve customer satisfaction
  • Stay up-to-date with product knowledge and technical certifications to provide expert support
Requirements
  • Bachelor's or associate's degree in a technical field or equivalent experience
  • 2+ years of experience in troubleshooting software and hardware
  • Strong PC skills and knowledge of MS applications
  • General knowledge of Microsoft Windows 7, 8, and 10
  • Previous experience with customer-facing ticketing systems
What We Offer

At Antech Diagnostics, we offer a competitive benefits package, including paid time off, medical, dental, and vision insurance, and a 401(k) plan. We are proud to be an Equal Opportunity Employer and welcome applications from diverse candidates.



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