Customer Service Ambassador
4 days ago
**Job Summary:**
We are seeking a highly skilled and customer-focused Lot Attendant to join our team at Reef Technology Inc. As a Lot Attendant, you will be responsible for ensuring a smooth operation of the parking facility, delivering exceptional customer service, and maintaining a clean and safe environment.
**Key Responsibilities:**
- Greet arriving and departing guests in a friendly and courteous manner.
- Act as a traffic controller to direct incoming guests to available parking spaces.
- Perform vehicle counts on location throughout the shift to ensure the garage does not overfill available spaces.
- Control traffic at entrances and exits as needed; provide assistance to guests who have forgotten where they parked.
- Assist in the maintenance and repair of parking equipment and any general maintenance tasks as directed by the facility or operations.
- Use respectful communication to assist guests with their questions, problems, and concerns; relay information to operations manager or shift lead.
- Immediately report any accidents, incidents, or safety concerns to operations manager or shift lead.
- Communicate professionally at all times with guests, clients, and teammates.
**Requirements:**
- At least 18 years of age.
- Excellent customer service and communication skills.
- Ability to verbally communicate with guests.
- Previous customer service experience, preferred.
**What We Offer:**
- Uniforms provided.
- On-the-job training.
- Growth and career opportunities.
**Physical Demands:**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Occasionally move around the property by walking for extended periods of time.
Frequently operate small office equipment such as cash registers, calculators, copiers/printers.
Will remain in a seated position for extended periods of time.
**Working Conditions:**
Work is performed in indoor as well as outdoor environments.
Employees are subject to environmental conditions including extreme heat and cold weather.
Protection from weather conditions may be provided, but not necessarily from temperature changes.
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