Customer Service Ambassador

2 months ago


Philadelphia, Pennsylvania, United States Fair Trade Outsourcing Full time
About Fair Trade Outsourcing

We are a fast-growing Business Process Outsourcing (BPO) company that provides impact sourcing work for companies worldwide. Our primary office is located in the United States, with a global network of delivery centers in the US, Philippines, Mexico, and Ghana.

Our Vision

We aim to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

Job Summary

We are seeking highly motivated and customer-focused individuals to join our team as Customer Service Representatives. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their inquiries and issues in a timely and professional manner.

Key Responsibilities:
  • Provide customer service by answering telephone inquiries with proper telephone etiquette and giving accurate and timely responses.
  • Meet the established call center guidelines for answering calls.
  • Work effectively with co-workers, agents, and other departments as needed.
  • Research and resolve inquiries and communicate the results by telephone and/or written correspondence.
  • Make computer inquiries and entries relating to customer accounts.
  • Maintain records and/or policy files according to established guidelines.
  • Regular and predictable attendance in meetings with a defined work schedule.
Requirements:
  • High School Diploma and/or GED
  • Customer Service Skills necessary
  • Availability between 7am to 7pm CST
  • Flexibility for occasional and/or seasonal overtime
  • Excellent oral and written communication skills
  • Ability to handle multiple assignments
Compensation and Benefits:
  • Competitive hourly rate of $19.00 per hour, with opportunities for pay increases and bonuses
  • Comprehensive benefits package, including matched 401(k) and paid time off
  • Opportunities for career growth and professional development
Equal Employment Opportunity:

Fair Trade Outsourcing is an equal opportunity employer. We hire, transfer, and promote based on ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity, or national origin.



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