Customer Success Support Specialist
6 days ago
Sharetec is seeking a highly skilled Customer Success Support Analyst to join our team. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:- Provide technical support and troubleshooting to clients via remote connections
- Interact with customers to resolve inquiries, concerns, and requests about products and services
- Diagnose and resolve technical software issues
- Research required information using available resources
- Identify and escalate priority issues per client specifications
- Accurately process and document case transactions using a designated tracking software
- Offer alternative solutions to retain customers' and clients' business
- Communicate effectively with customers and internal teams
- High school diploma or equivalent required; Associates or higher in Business or Computer Science preferred
- 2+ years direct customer service in the financial services industry or 2+ years in a support call center environment
- Ability to communicate clearly via verbal, written, or typed media
- Some technical knowledge is a plus; however, a willingness to learn is necessary
- Ability to maintain effectiveness in a fast-paced environment
- Competitive salary
- Robust benefits package, including medical, dental, vision, life, and disability coverage
- Paid Time Off (PTO) and paid holidays
- $1,000 employee referral program
- 401(k) and 401(k) matching
Sharetec is an equal opportunity employer. We are committed to creating a diverse and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity.
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