Customer Success Support Specialist

2 weeks ago

Fort Wayne, Indiana, United States Sharetec Full time
About the Role

We are seeking a highly skilled and motivated Customer Success Support Specialist to join our team at Sharetec. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities
  • Utilize excellent problem-solving, communication, and interpersonal skills to provide outstanding support to clients.
  • Work collaboratively with internal teams to provide first-class service to external customers.
  • Diagnose and resolve technical software issues using a technical and analytical approach.
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
  • Accurately process and document case transactions using a designated tracking software.
  • Offer alternative solutions where appropriate with the objective of retaining customers' and clients' business.
  • Stay current with system information, changes, and updates.
Requirements
  • High school diploma or equivalent required; Associates or higher in Business or Computer Science preferred.
  • 2+ years direct customer service in the financial services industry, or 2+ years in a support call center environment.
  • Ability to communicate clearly via verbal, written, or typed media.
  • Some technical knowledge is a plus; however, a willingness to learn is necessary.
  • Ability to maintain effectiveness when experiencing major changes in work tasks or work environment.
  • Ability to deal effectively with others in antagonistic situations.
What We Offer

Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life, and disability coverage, Paid Time Off (PTO), paid holidays, $1,000 employee referral program, 401(k), and 401(k) matching.

We are an equal opportunity employer and are committed to creating a diverse and inclusive work environment.

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